SOLUTIONS

Maximize your return on investment with Paxyl Solutions

As independent consultants, we will provide you with all the necessary guidance through the whole range of high-performance solutions, offered by our suppliers and determine the ideal one for you, based on the specific needs of your company.

In addition to offering the best software and technologies on the market, Paxyl team possesses a solid experience in Consulting Services, specifically in the support and implementation of a contact center.

Based on your unique needs and preferences, Paxyl provides effective solutions available on the market, be that:

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Hosted Mode (XCloud)

The popularity of the Cloud results directly from bringing the best of the two worlds: the simplicity of the Cloud and the focus on the specific needs of each organisation. Paxyl has therefore put together a Cloud offer, providing all the required solutions for the management and operation of an efficient contact center.

Advanced and flexible, Paxyl’s XCloud solution allows you to improve customer experience by offering a personalized and homogeneous pathway through all mediums. Regardless of your customers’ communication preferences, the XCloud solution will know how to perfectly adapt to them. Our XCloud solution for contact centers will allow your company to achieve its objectives fast, while ensuring the complete satisfaction of your customers.

Paxyl XCloud Platform, powered by the technology of the world leader Genesys, is hosted in 4Degrees data centers (Videotron Business Solutions) on fully secured servers, dynamically provisioned by the "VCloud" solution. Paxyl's unique experience, combined with the strength of Genesys applications, provides the most advanced solution on the market and enables companies of all sizes with the ability to achieve their goals faster.

Companies that choose to migrate their contact center to the Cloud can considerably reduce the installation and operating costs. On the agility side, a Cloud model accelerates the transformation and improves customer experience - two powerful levers on the global market where the contact center serves as a fundamental differentiating factor for the enterprises, whatever their size or sector of their activity.

Why choose the XCLOUD solution?

  • A robust, stable solution (Tier III certified), hosted in Québec
  • A flexible architecture to allow the customers follow their own evolution
  • A platform that simplify centers virtualization
  • A solution integrating the main telephony systems and CRM solutions
  • Customizable "Agent Desktop Applications" according to your needs
  • A technology exploited by Paxyl allowing your enterprise to concentrate on its mission
  • Considerable cost and effort reduction for deployment and updates

Paxyl XCLOUD solution delivers a full range of services
that match all your needs:

IVR & Voice

Email

Chat

SMS

Social Media

CO BROWSING

Workforce Management

Quality Management

Callback

Outbound Campaign

Omnichannel Desktop

Real-Time & Historical
Statistics

SIP Communication

Proactive communications

On-Premise Solutions

Paxyl equally specializes in the implementation of solutions for contact center and telephony integrated with your solutions and your technologies. We offer you the best software and technology available on the market, adapted to your business needs and the realities of your enterprise.

With Paxyl’l offer, you will have the possibility to choose a product, or a range of products, provided by our main partners. Among our solution offers, you will find the sale of licences and servers, installation, configuration, integration and deployment of your solution as well as support as of Day 2.

Not only Paxyl delivers high-performance solutions, but it also plays a high-quality consulting role, allowing you to deploy and update efficiently your contact center. We can assist you in deploying a flawless contact center, which will definitely exceed your expectations.