In recent weeks, Intact Insurance has announced the possibility of obtaining a discount for its customers who have reduced the use of their vehicle due to the COVID-19 pandemic.
Paxyl, in collaboration with Genesys, contributed to this initiative by deploying the Genesys Cloud solution in just a few days. This solution allows Intact customers to request a rebate over the phone in self-service mode. Several thousand policyholders have therefore benefited from the auto insurance discount since the solution was implemented.
A great example of teamwork!