Provincial Credit Union’s Digital Transformation: Unifying Member Experience
Provincial Credit Union transformed its member service operations by replacing fragmented phone systems across ten branches with a unified contact center platform. This digital shift eliminated communication barriers, improved collaboration between branches, and significantly increased service capacity. By focusing on personalized member interactions and data-driven insights, PCU reduced telecommunication costs, enhanced operational flexibility, and created a seamless, connected experience for members across all locations.
Modernizing a contact center to serve an essential social mission
Through a modernization led in partnership with Paxyl, SOS Violence Conjugale strengthened its response capacity with optimized call management, a centralized dashboard, and remote work flexibility for its responders.
New Promotional Poster by Paxyl Solutions
Paxyl Solution’s marketing team, in collaboration with ZoneW3 Media Design, is proud to present the new promotionalposter for Paxyl Solutions. The idea is to highlight Paxyl solutions on a single
Paxyl is Proud to Have Helped Videotron Stay Available and Functional During the Crisis
Videotron ensures that their robust customer contact center solutions remain available and functional, allowing their customers to reach them via calls, chats, or emails to their agents. Since the beginning
We Are Recruiting – Genesys Customer Contact Center Specialist
Paxyl is looking for a Genesys Customer Contact Center Specialist. Paxyl offers a full range of essential services for implementing and managing contact center solutions. Involvement in numerous replacement and
Contact Center, CRM, or Ticketing Software; Which Solution Best Meets Your Needs?
In recent years, many software solutions have emerged to help businesses optimize operations and improve customer service. Some software ensures quality technical support, others are sales or customer management tools,
Genesys Analytics Solution Improves
With Genesys Cloud CX package 3 and conversation transcription, you can now search for words in all your conversations (audio and digital), automatically detect topics, and visualize customer sentiment.
Big news: Genesys has been named a Leader in the Gartner Magic Quadrant for 2020 Contact Center as a Service
GENESYS NAMED A LEADER IN THE GARTNER 2020 MAGIC QUADRANT FOR CONTACT CENTER AS A SERVICE Cloud customer experience provider recognized as a Leader in worldwide report Genesys®, the
New Version of Genesys Web Chat
A new version of the web chat is now available, allowing conversation persistence (previously only during the session). This new version, called Web Messaging, enables asynchronous communication management with a
New Features in Genesys Cloud CX – Q1 2022 Roadmap
Genesys continually improves its product. Notable features include: Upcoming features: You can read the latest Genesys newsletter for more details. Don’t hesitate to contact Paxyl to learn more about the