What is Law 25? Law 25, officially titled the Act to Modernize Legislative Provisions Respecting the Protection of Personal Information, was adopted in Quebec to enhance the protection of personal information in both the public …
What is Employee Experience? Employee Experience (EX) encompasses all the interactions, learning, actions, and experiences of an employee, from the moment they view your job offer until they leave the company. Workforce Engagement Management (WEM) …
Workforce Management is much more than a mere operational strategy—it’s the fundamental pillar that ensures agent efficiency and the smooth operation of customer contact centers. Tackling the challenges of fluctuating demand, accurate forecasting, and agile …
On April 25, Genesys announced the end of life for the PureConnect solution. Support will remain available until 2025, but the product will no longer evolve after May 16, 2022. For more details, consult the …
In direct response to customer feedback, Genesys Cloud CX bundles and pricing have been improved. These reconditioned packages offer more features, extended functionalities, and better access to the latest innovations in experience orchestration. Key changes …
Paxyl Solutions is pleased to offer a free replay of the webinar: Customer Service; The Overlooked Aspect of Online Commerce. Hosted by Jean-Francois Prevost, President of Paxyl Solutions, and Michel Joncas, retail consultant, this webinar, …
Paxyl is now a proud supplier member of the “Conseil québécois du commerce de détail” (CQCD). The CQCD is a key association representing the majority of retail and distribution companies in Quebec. In matters such …
The use of cloud solutions like CCaaS (Contact Center as a Service) is increasingly common. If your company already has an on-premise contact center solution, you may wonder about the advantages and challenges of migrating …
Consumers demand higher levels of customer service and support than ever, and they won’t hesitate to switch merchants if they’re unsatisfied with their experience. Entrepreneurs face a greater challenge than ever in retaining customers and …
The current crisis may force companies to change or optimize their technological solutions. As described in the April 15 article from “Les Affaires”, digital transformation must accelerate if the market is to survive. We invite …