End of Life for PureConnect
On April 25, Genesys announced the end of life for the PureConnect solution. Support will remain available until 2025, but the product will no longer evolve after May 16, 2022. For more details, consult the …
Genesys Cloud
Changes to Genesys Cloud Interface Icons
Genesys has announced changes to the Genesys Cloud interface icons. The icons on the left side of the interface will be improved in a new version that will be released on May 4, 2022. You …
New Features in Genesys Cloud CX – Q1 2022 Roadmap
Genesys continually improves its product. Notable features include: Upcoming features: You can read the latest Genesys newsletter for more details. Don’t hesitate to contact Paxyl to learn more about the Genesys Cloud CX product.
New Version of Genesys Web Chat
A new version of the web chat is now available, allowing conversation persistence (previously only during the session). This new version, called Web Messaging, enables asynchronous communication management with a lifespan of up to 72 …
Big news: Genesys has been named a Leader in the Gartner Magic Quadrant for 2020 Contact Center as a Service
GENESYS NAMED A LEADER IN THE GARTNER 2020 MAGIC QUADRANT FOR CONTACT CENTER AS A SERVICE Cloud customer experience provider recognized as a Leader in worldwide report Genesys®, the global leader in cloud customer experience and contact …
Frost & Sullivan study on the European CCaaS market
Frost & Sullivan ™ has just published a very comprehensive study on the European contact center as a service market. You will find interesting data on the current market and its growth outlook. In a …
Paxyl expands its product catalog with Freshworks
Paxyl is pleased to announce the conclusion of a new partnership agreement with Freshworks, supplier of a range of customer support and sales software. Paxyl is now authorized to distribute and support Freshworks products which …
A solution adapted to the needs of Intact Insurance
In recent weeks, Intact Insurance has announced the possibility of obtaining a discount for its customers who have reduced the use of their vehicle due to the COVID-19 pandemic. Paxyl, in collaboration with Genesys, contributed …
How to Immediately Supplement Your Call Center During a Pandemic
The COVID-19 pandemic has caused unprecedented disruption to industries around the world, and the call center industry is no exception. Call centers are seeing spikes in call volume and trying to understand how to keep …