What is Law 25? Law 25, officially titled the Act to Modernize Legislative Provisions Respecting the Protection of Personal Information, was adopted in Quebec to enhance the protection of personal information in both the public …
What is Employee Experience? Employee Experience (EX) encompasses all the interactions, learning, actions, and experiences of an employee, from the moment they view your job offer until they leave the company. Workforce Engagement Management (WEM) …
Workforce Management is much more than a mere operational strategy—it’s the fundamental pillar that ensures agent efficiency and the smooth operation of customer contact centers. Tackling the challenges of fluctuating demand, accurate forecasting, and agile …
On April 25, Genesys announced the end of life for the PureConnect solution. Support will remain available until 2025, but the product will no longer evolve after May 16, 2022. For more details, consult the …
Genesys has announced changes to the Genesys Cloud interface icons. The icons on the left side of the interface will be improved in a new version that will be released on May 4, 2022. You …
Genesys continually improves its product. Notable features include: Upcoming features: You can read the latest Genesys newsletter for more details. Don’t hesitate to contact Paxyl to learn more about the Genesys Cloud CX product.
In direct response to customer feedback, Genesys Cloud CX bundles and pricing have been improved. These reconditioned packages offer more features, extended functionalities, and better access to the latest innovations in experience orchestration. Key changes …
A new version of the web chat is now available, allowing conversation persistence (previously only during the session). This new version, called Web Messaging, enables asynchronous communication management with a lifespan of up to 72 …
With Genesys Cloud CX package 3 and conversation transcription, you can now search for words in all your conversations (audio and digital), automatically detect topics, and visualize customer sentiment.
