GENESYS NAMED A LEADER IN THE GARTNER 2020 MAGIC QUADRANT FOR CONTACT CENTER AS A SERVICE Cloud customer experience provider recognized as a Leader in worldwide report Genesys®, the global leader in cloud customer experience and contact center solutions, has been positioned by Gartner, Inc. as a Leader in the 2020 Magic Quadrant for Contact Center as a Service. …
Frost & Sullivan ™ has just published a very comprehensive study on the European contact center as a service market. You will find interesting data on the current market and its growth outlook. In a field of more than 150 European industry participants, Frost & Sullivan independently plotted the top 19 companies in this Frost …
Frost & Sullivan study on the European CCaaS market Read More »
Paxyl is pleased to announce the conclusion of a new partnership agreement with Freshworks, supplier of a range of customer support and sales software. Paxyl is now authorized to distribute and support Freshworks products which include among others Freshdesk, Freshservice, Freshchat, Freshsales, Freshcaller and Freshteam. With this new partnership, Paxyl confirms its position as market …
Paxyl expands its product catalog with Freshworks Read More »
In recent weeks, Intact Insurance has announced the possibility of obtaining a discount for its customers who have reduced the use of their vehicle due to the COVID-19 pandemic. Paxyl, in collaboration with Genesys, contributed to this initiative by deploying the Genesys Cloud solution in just a few days. This solution allows Intact customers to …
A solution adapted to the needs of Intact Insurance Read More »
The COVID-19 pandemic has caused unprecedented disruption to industries around the world, and the call center industry is no exception. Call centers are seeing spikes in call volume and trying to understand how to keep staff safe and productive. Companies are looking for fast solutions that will support changing needs during the pandemic as well …
How to Immediately Supplement Your Call Center During a Pandemic Read More »
Again this year, Paxyl Solutions will attend the customer experience event of the year. The Xperience 2020 organized by Genesys, our trusted partner in contact center technology, will take place May 18-21 in Denver, Colorado. It will be a great opportunity to meet customers and partners and to fully understand the product roadmaps of Genesys …
Paxyl will attend Genesys Xperience 2020 in Denver in May Read More »
Over the last several years, we have built an exceptional team that shares our passion and our values. With this in mind, we have designed a website that reflects our concept! We offer a functional and modern website that will allow you to find everything you need easily. Please send any comments by email …
After several weeks of work, Paxyl is proud to present its new website! Read More »