Smart Solutions for Modern Contact Centers
Power your contact center with cloud-native tools designed to integrate seamlessly with your CCaaS ecosystem. Paxyl tools help you streamline operations, boost agent productivity, and deliver better customer experiences.
Intelligent Tools for Smarter CX
Designed for scale and simplicity, Paxyl tools modernize contact center operations with intelligent automation, secure cloud services, and native CCaaS integration.
Paxyl Email
Accelerate Email Resolution with Intelligent Automation
Centralize and optimize customer email communications directly within your CCaaS platform.
Centralized email management
Intelligent routing and AI-assisted responses
Faster, more consistent customer replies
Full visibility into performance and SLAs
Paxyl Fax Secure, Compliant Cloud Faxing
Modernize faxing while meeting strict regulatory and compliance requirements.
Secure, compliant cloud fax (HIPAA, PIPEDA)
Eliminate fax machines and reduce costs
Centralized archiving and audit trails
Scalable, Regulation-Ready Outsourcing
Paxyl Translate
Real-Time Multilingual Conversations Across Channels
Serve customers in their language instantly without hiring multilingual agents.
Key Benefits
- Real-time AI-powered translation
- Support for 100+ languages
- Works across voice and digital channels
- Improved accessibility and customer satisfaction
Paxyl Cloud Manager
Paxyl Cloud Manager centralizes CCaaS administration, giving teams clear control over users, licenses, and performance across platforms.
Centralized CCaaS administration
Automated user, license, and reporting tasks
Cost and license optimization
Proactive monitoring and alerts
Why Organizations Choose Paxyl Tools?
Paxyl equips teams with multilingual support, unified communication, and fast deployment, improving response times and overall efficiency.
Multilingual Customer Support
With tools like Paxyl Translate, agents can communicate with customers in diverse languages in real time, instantly dropping language barriers and improving customer service.
Centralized Communication:
Paxyl Email and Paxyl Fax replace fragmented systems with organized, trackable, and secure team inboxes directly integrated into your contact center workflow.
Accelerated Timelines & Reduced Risk
Solutions like Paxyl Framework and Cloud Manager automate complex configurations, drastically reducing implementation times and eliminating human error.
Interested in Learning More About Paxyl’s Tools?
Trusted by Leaders
"Paxyl is a company that is always easy to deal with. Their expertise is exceptional and they are very knowledgeable about contact centers and their issues. They take the time to listen and understand the..."
"I have trusted Paxyl Solutions for a number of years and they have always exceeded my expectations. Their work in analysis and architecture is thorough and of the highest quality, the execution is expert, and..."
"In 2012, Desjardins undertook an ambitious program to implement an innovative and flexible platform to improve the member-customer experience across its contact centers. To execute this program Desjardins needed partners with a culture of quality,..."
"A huge thank you to the members of the Paxyl team for their invaluable collaboration throughout the transition to our new telephony platform. The team ensured they met all of our expectations and answered all..."
"Paxyl has been an effective business partner in assisting us in choosing a Contact Center solution. They have guided us very well and helped to identify our needs. The team's structure, rigor and analytical mindset..."
Frequently Asked Questions
What proprietary tools does Paxyl offer?
Paxyl offers a suite of 10 exclusive, cloud-native tools and accelerators designed to enhance Genesys Cloud CX deployments:
(1) Paxyl Framework: Pre-built configurations to standardize and accelerate solution delivery across all lines of business.
(2) Paxyl Flow Viewer: Graphical visualization of Genesys Architect flows integrated into Genesys Cloud CX.
(3) Paxyl Cloud Manager: Configuration management and copying across Genesys organizations and divisions.
(4) Paxyl Backup Manager: Configuration backup and rollback for safe change management.
(5) Paxyl Email: Advanced email interaction management with team inboxes and AI routing.
(6) Paxyl Fax: Secure, cloud-based faxing for regulated industries.
(7) Paxyl Translate (Chat Translate): Real-time multilingual chat translation.
(8) Paxyl Simplified Agent Desktop: A streamlined agent interface with essential contact center functions.
(9) Paxyl Live Stats Viewer: Real-time statistics in a persistent, standalone window for agents and supervisors.
(10) Paxyl Call Monitor: 24/7 proactive telephony monitoring with automated test calls every 15 minutes.
What is Paxyl Call Monitor?
Paxyl Call Monitor is a 24/7 proactive telephony monitoring service that independently validates connectivity with telephony providers using automated test calls every 15 minutes.
Key features include: continuous monitoring of SIP trunk and telephony health, automated test calls that simulate real customer calls to detect issues before they impact operations, anomaly detection algorithms to identify degradation patterns, immediate email and SMS alerts when problems are detected, optional daily summary reports for operations teams, and a lightweight architecture requiring minimal operational overhead. Paxyl Call Monitor provides an independent layer of assurance beyond standard Genesys platform monitoring, catching carrier-level and SIP trunk issues that internal tools may miss.
Need Expert Support?
Reach out to learn how Paxyl can optimize your contact center
operations and support your business goals.