Manage customer emails with Paxyl Email for greater usability, efficiency, and flexibility, natively integrated with Genesys Cloud CX.
Paxyl Email is designed to simplify email handling and reduce manual effort for agents and supervisors.
Find any email instantly with powerful, easy-to-use search filters.
Visualize an email before it is assigned to an agent for handling.
Use individual or shared mailboxes to organize emails awaiting treatment.
Simplify task handling with single and bulk-send actions.
Access full conversation history and reopen any email already handled by the team.
Limit forgotten follow-ups with built-in reminders for deferred email treatment.
Share and manipulate copies of conversations between departments for smoother teamwork.
Unstructured inboxes slow teams and lose visibility. Paxyl Email centralizes, routes, and tracks emails for faster responses and full control at scale.
Paxyl Email centralizes customer emails with full context, advanced search, and team collaboration. It replaces unstructured inboxes with an organized, traceable email channel for contact centers.
Paxyl Email empowers your teams with:
Reduce email processing time by up to 30%
Improved customer satisfaction
Higher agent productivity and quality
Full visibility into email handling and team workload
Built-in compliance and traceability
Standard built-in email tools often treat email as a secondary channel, creating disorganized inboxes and lost customer context. Paxyl Email delivers a powerful enterprise layer designed for modern customer service teams.
View complete customer history in one unified interface without switching between systems.
Real-time visibility and built-in reminders ensure no customer email is forgotten or left unanswered.
Smart, personalized reply suggestions that improve agent productivity and response quality.
Connect Paxyl Email effortlessly to your contact center ecosystem.
Native integration with your CCaaS platform for a consistent agent experience.
Securely connect to current mailboxes without disruption or migration risk.
Synchronize with your CRM to give agents full customer visibility.
Leverage open APIs to integrate third-party tools and build custom workflows.
Paxyl Email adapts to a wide range of operational needs across industries.
Handle order status, returns, and delivery inquiries faster
Manage issues efficiently with full context and built-in reminders for follow-ups
Ensure traceability, compliance, and timely resolutions
Resolve invoices, payments, and account changes with accuracy
Streamline employee queries with structured inboxes and workflows
Respond quickly to prospects and improve conversion rates
Paxyl Email is a cloud-native email management solution designed specifically for contact centers. It centralizes, organizes, and optimizes customer email operations with native integration into Genesys Cloud CX.
Key features include advanced search filters, email preview before assignment, personal and team mailboxes for collaborative handling, individual and bulk processing, the ability to reopen and continue previously handled email threads, built-in reminders for deferred handling, and enhanced cross-team collaboration through shared copies of conversations.
Paxyl Email replaces unstructured inboxes with an organized, traceable email channel, essential in an environment where email remains one of the most widely used customer service channels.
Paxyl Email integrates natively with Genesys Cloud CX, complementing the standard email channel with capabilities purpose-built for email handling. This means:
Agents handle emails within the unified Genesys desktop, eliminating the need for a separate email client. Personal and team mailboxes allow individual and shared handling of customer emails. Advanced search, preview, and reopening of previously handled threads give agents full context. Built-in reminders and bulk-send tools simplify deferred and high-volume handling. Cross-team collaboration is enabled through shareable copies of conversations.
This native integration ensures email is handled as a fully integrated contact center channel, organized, traceable, and adapted to the realities of email work, rather than as a standalone inbox.
Paxyl Email offers scalable pricing models based on users, volumes, and integrations.Contact us to define the right plan for your operations.