This partnership will give North American organizations access to a visual engagement platform combining video calls, screen sharing, co-browsing, and visual AI to deliver faster, more human, and more effective customer service.
MONTREAL,
PAXYL Solutions, a leader in cloud-based contact center and artificial intelligence solutions for customer experience, today announces a strategic partnership with Apizee, a leader in secure real-time visual engagement solutions. Through this collaboration, North American organizations will be able to easily integrate video calling, screen sharing, co-browsing, and visual AI capabilities to accelerate resolution times, reduce operational costs, and deliver a more personalized customer experience, with no download or installation required for end users.
While artificial intelligence is transforming how companies handle routine requests, consumers continue to expect human involvement when situations become complex or high-value. According to a recent study, 75% of customers still prefer interacting with a person in these situations. Organizations must therefore balance operational efficiency with empathy to deliver a customer experience that is fast, human, and effective.
The Apizee platform allows agents to send a simple link via SMS, chat, or email to instantly launch a secure video session. Agents can see what the customer sees, share their screen, annotate the image in real time, and guide the customer step by step to resolution. This approach enables organizations to reduce unnecessary technician dispatches, limit product returns, lower operational costs and carbon footprint, while sustainably improving customer satisfaction.
At Apizee, we believe that the best customer experiences arise from the union of empathy and efficiency. Our partnership with PAXYL Solutions will enable North American organizations to deliver a more human experience while resolving issues faster.
This partnership directly aligns with our mission: helping organizations deliver a faster, more human, and more effective customer experience. Apizee is exactly the type of solution our clients are looking for, and we are proud to bring it to North America.
By partnering with PAXYL Solutions, Apizee strengthens its presence in North America by relying on a partner recognized for its expertise in contact centers and customer experience. Beyond platform distribution, both companies will support organizations in defining their use cases, integrating with existing environments, and managing change to accelerate large-scale adoption of visual engagement.
Results demonstrated by Apizee’s clients:
Companies such as FNAC Darty, Bouygues Telecom, Groupe Atlantic, and Kiloutou already use the platform to transform their customer interactions and optimize their operations.
Designed for the most demanding enterprise environments, the Apizee platform meets the highest standards of security, compliance, and data protection, including ISO 27001 certification.
About PAXYL Solutions
PAXYL Solutions is a recognized leader in contact center and customer experience solutions, with over 20 years of expertise. From strategy to deployment, through optimization and support, PAXYL helps organizations transform their customer interactions with innovative, scalable, and human-centered technologies. www.paxyl.ca
About Apizee
Founded in 2013, Apizee is a leader in secure real-time visual engagement solutions. Its platform combines video calling, screen sharing, co-browsing, and visual AI, and integrates with leading CRM and CCaaS platforms (Genesys, Salesforce, ServiceNow, Zendesk, Talkdesk). Adopted by more than 200 organizations worldwide, Apizee helps businesses reduce operational costs and sustainably improve customer satisfaction. www.apizee.com