PAXYL’s clients will gain access to the Cyara Agentic Platform, including functional and load testing, AI Trust validation, and real-time production monitoring, helping enterprises modernize their contact centers and deploy conversational AI with confidence.
Montreal, August 20, 2026
PAXYL Solutions, a leader in cloud-based contact center and artificial intelligence solutions for customer experience, today announces a strategic partnership with Cyara, the AI confidence layer for agentic CX. Through this collaboration, PAXYL Solutions’ clients will gain access to Cyara’s full Agentic Platform, giving businesses the tools to test, validate, and monitor voice, digital, and conversational AI experiences across every stage of the customer journey, before, during, and after they reach production.
As organizations move off legacy IVR and on-premises contact centers onto modern cloud platforms, and add AI agents into the mix, the risk of undetected failure grows with it. According to Metrigy’s 2025-26 global CX study of 656 companies, nearly 35% of organizations have already implemented a CX assurance tool and a further 52.5% are planning or evaluating one, with new risks introduced by AI and automation cited as the top pain point driving adoption. Manual testing simply cannot keep pace with the scale of a cloud migration or the unpredictability of an AI agent in production.
Cyara’s platform closes that gap across the full lifecycle. It provides complete observability and assurance across the entire customer journey from AI agents, traditional channels, human handoffs, to telco, network endpoints and agent desktop readiness as an independent, vendor-neutral provider. And as enterprises accelerate their shift from AI pilots to full production deployments, Cyara gives organizations an AI confidence layer that goes beyond traditional testing to validate that conversational AI and voice agents behave reliably, safely, and in compliance with regulatory requirements at every stage of the customer journey.
What impressed us about Paxyl is their deep, on-the-ground understanding of what enterprises need from their contact centers, from bilingual delivery to the regulatory realities of industries like financial services, insurance and government. Combining that expertise with Cyara’s agentic CX assurance means organizations can validate their CCaaS and AI investments before they ever reach a customer, giving them the confidence to modernize without risking the experience upon which they’ve built their reputations.
This partnership is a natural extension of our mission: helping our clients deliver customer experiences they, and their customers, can trust. We support our clients’ contact centre journey end to end, from platform selection and integration, through migration, to the professional services, consulting, and support that keep it running. Cyara removes the single biggest risk in that journey: unvalidated change, whether that’s a new IVR flow, a peak-season traffic spike, or a bot going live. We’re proud to now offer that full solution to our clients, all through one partner.
By partnering with PAXYL Solutions, Cyara expands its reach through a partner recognized for its expertise in contact centers and customer experience. Beyond platform distribution, both companies will support organizations in defining their agentic CX assurance strategies, embedding testing, monitoring, and observability into migration projects, and building the governance needed to scale AI-powered CX responsibly.
Documented outcomes from Cyara customers
of customer inquiry volume
deflected away from human agents
of abandoned calls recaptured with real-time CX monitoring
faster development cycles through automated testing
Enterprises across telecommunications, financial services, insurance, healthcare technology, and biopharmaceuticals rely on Cyara to assure customer journeys at scale. Cyara is used by more than 450 companies to assure more than 350 million customer journeys every year.
PAXYL Solutions is the partner organizations trust to turn contact center transformation into a competitive advantage, not a risk. Every customer interaction carries a brand’s reputation with it, and getting the platform, the AI, and the people right the first time matters. For more than 20 years, PAXYL has guided organizations through that entire journey: vendor-agnostic platform evaluation and selection, implementation and migration, AI-powered strategy, and the 24/7 managed support that keeps it all running. A suite of proprietary tools, including Paxyl Email, Paxyl Fax, Paxyl Translate, and Paxyl Cloud Manager, accelerates deployment and reduces the risk of change along the way. Bilingual and headquartered in Montreal, PAXYL brings that expertise to highly regulated sectors such as financial services, insurance, healthcare, telecommunications, retail, government, and non-profits, wherever transformation is high stakes and there’s no room to get it wrong. Visit us at www.paxyl.ca.
Cyara is the AI confidence layer for agentic CX. AI agents are closer to employees than to lines of code: they reason, decide, and act in your brand’s name, and they need to be supervised the way you’d manage new hires, not signed off once and left alone. The Cyara Agentic Platform tests component behavior, end-to-end journeys, and production-scale load before agents launch, and then continuously scores live conversations for quality and compliance in production. We catch drift, hallucinations, and violations as they happen, turning every failure into the next test in a self-improving loop. Cyara delivers agentic CX assurance across every channel, every major CCaaS provider, and more than 55 AI agent vendors. Find out why the top companies in insurance, banking, technology, healthcare, and life sciences choose Cyara to assure more than 5 billion customer relationships worldwide. Visit us at www.cyara.com.