How can we help you ?

Strategic Advice

Our strategic consulting services are always much appreciated by our clients. Whether to define a development plan for contact center technologies, to complete the drafting of request for proposal documents, to set up new contact centers or to improve an already established environment, Paxyl can guide you and offer the necessary tools:

  • We can perform a complete audit of your customer service and identify the challenges
  • We share industry best practices with you
  • We work with you to create a development plan adjusted to your needs and capacities

Consulting Service

Paxyl ensures the success of your contact centre and telephony project. To do this, we offer highly qualified and experienced advisors. Or team has all the skills required to carry out the deployment of systems—from the simplest to the most complex.

  • Project and Program Management
  • Business Analysis
  • Architect
  • Technical expertise
  • Change management

Implementation and evolution of current environment

Paxyl has strong expertise in the configuration, integration and implementation of contact centre solutions. Paxyl offers solutions that enable the integration of new systems or even those already in place, such as ticketing systems, CRM, ERP, business systems or telephony.

The deployment of contact centre solutions requires a solid understanding of the technologies, constraints and the environment. Because of the many deployments performed by our team, Paxyl is able to define the best strategies for you, taking into account all the factors that can affect the smooth transition of various deployments.

Support and operations

Paxyl’s support team includes certified specialists able to quickly respond to your requests, whether regarding dedicated, on-site solutions or shared cloud solutions. This service includes a rich support and maintenance plan as well as a 24/7 help line.

To help you address the inherent challenges of operating a contact center solution, we can provide operational management of your customer service platform, and free you from a complex logistical task.

Contact Centre Outsourcing

The acquisition and management of a contact centre can be a difficult and intricate operation. Paxyl enables you to concentrate on your core business and let our experts take over the management and operation of all your customer service. We provide the technology solution and all required human resources to guarantee exceptional customer service experience.

Please contact us for more information.

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