Cloud Contact Centers
All-in-one contact centre solutions
Cloud computing is increasingly accessible to business of all sizes. Switching to cloud mode avoids investment in volatile technologies and enables a business to focus on core competencies. Cloud computing also allows businesses to benefit quickly from technology innovations, instant upgrades and proven integration with other cloud computing systems.
Cloud computing will continue to be a dominant force in business digital transformation. Furthermore, because the number of cloud computing solutions for contact centres is steadily growing, it is not always easy to navigate through them.
The Paxyl team has exceptional expertise in contact centre platforms. We can advise or assist you in your projects to transition to solutions such as:
- All-in-one contact centres
- Quality control
- Workforce management
- Automated call back
- Voice biometrics
- Customer relationship management (CRM)
- Virtual assistant
- Artificial intelligence
- And more.
Paxyl presents a unique platform for more connected and meaningful experiences
Among all-in-one contact centres solutions, one stands out particularly. The GenesysCloud solution from Genesys helps business to manage the customer journey by connecting the customer to the correct service provider at first contact, regardless of the channel used, while improving the employee service delivery experience.
A system that is quickly operational for long-term benefits
- Easy to deploy, easy to use
Its intuitive interface fast account configuration and seamless integration with existing systems. No complicated training required.
- The power of growth
GenesysCloud offers a flexible environment that instantly adapts to meet peak demand. Respond to changing customer demands through continuous updates of features and capacities.
- Maintain a good overview of what is going on
Interactive dashboards provide a consolidated view of customers, interactions and call centre agents across all channels and sites. Take advantage of proactive analyses and information from the contact centre.
- Manage your workforce and systems
GenesysCloud’s intuitive analyses provide you with a wealth of information, from succinct summaries to detailed and customized views. Use these tools to advance and obtain the best from each employee.
To see a brief demonstration of GenesysCloud, watch the presentation below