Optimize the customer experience with Genesys.
GENESYS IS THE WORLD LEADER IN CONTACT CENTER SOLUTIONS.
Accredited partner of Genesys, Paxyl offers the Genesys Cloud CX and Genesys Engage solutions.
Genesys Cloud CX unifies customer and agent experiences across phone, email, chat, text and social channels.
Among the all-in-one contact center cloud platforms, one stands out in particular. The Genesys Cloud solution helps businesses manage the customer journey by connecting customers to the right service provider from the first contact, regardless of the channel used, while improving the employee experience for service delivery.
DEEPLY CONNECTED AND SIGNIFICANT POWERFUL EXPERIENCES
Imagine a new world where contact centers function so well that customers feel satisfied after every interaction, a world where employees are excited to work every day.
The Genesys Cloud solution makes this world possible. Thousands of businesses around the world use this simple, all-in-one contact center solution to deliver a seamless customer experience.
Why does Paxyl recommend Genesys Cloud CX?
Easy to deploy, easy to use
Its intuitive interface allows for quick configuration and smooth integration with existing systems. No complex training required.
Keep a good view of the situation
The interactive dashboards give you a consolidated view of customers, interactions, and call center agents, across channels and locations. Take advantage of proactive contact center insights and analytics.
The power of growth
Genesys Cloud gives you a flexible environment that instantly adapts to meet peak demand. Respond to changing customer demands with continuous updates of features and capabilities.
Manage your workforce and systems
The intuitive analytics on Genesys Cloud provide you with a wealth of information, ranging from short summaries to detailed, personalized views. Use these tools and improve your productivity and efficiency.
GENESYS IS THE CONTACT CENTER SOLUTION THAT HAS EVERYTHING YOU NEED TO PERSONALIZE YOUR CUTOMERS' EXPERIENCES.
Customer self-service
Inbound routing
Unified communications
Digital channels
Outbound campaigns
Reporting and analytics
Voice services
Workforce engagement
