Technical expertise serving operational efficiency

Operational efficiency

  • Automated configuration of agent skills
  • Comparison of DN configuration
  • Scheduled configuration of company routing parameters

Technical efficiency

  • Configuration audit trail
  • Monitoring of application errors
  • Comparison of application configuration
  • Licence usage report

Smart notifications

  • Application error
  • Configuration changes

Consult the CC-Expertise website for more information on the AuditGen platform at www.cc-expertise.com

Harness the power of intelligent visualization

The next-generation “wallboard” solution for contact centres.

Consult the CC-Expertise website for more information on the Slidy platform at www.cc-expertise.com

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