Management Tools
Work more efficiently
Technical expertise serving operational efficiency
Operational efficiency
- Automated configuration of agent skills
- Comparison of DN configuration
- Scheduled configuration of company routing parameters
Technical efficiency
- Configuration audit trail
- Monitoring of application errors
- Comparison of application configuration
- Licence usage report
Smart notifications
- Application error
- Configuration changes
Consult the CC-Expertise website for more information on the AuditGen platform at www.cc-expertise.com
Harness the power of intelligent visualization
The next-generation “wallboard” solution for contact centres.