Intuitive, feature-rich, affordable customer support software
Freshdesk Omnichannel is the leading customer service and engagement platform that brings people and bots
together to delight customers at every touchpoint.
The ticket management software you were looking for.
Freshdesk is an award-winning, cloud-based customer engagement platform that brings people and bots together to delight customers at every touchpoint. Equipped with best-in-class features for delivering high quality customer support, the solution is designed to meet the demands of growing businesses as well as large, established companies that want to make customer experience a key differentiator.
Freshdesk is the leader in AI-powered bots, built-in collaboration tools, advanced workflow automations, and improved agent productivity.
Freshdesk streamlines support ticket load balancing, management and reporting across your organization, complete with Service Level Agreement metrics, an integrated knowledge base, CX automations, and advanced analytics.
Additionally, Freshdesk integrates seamlessly with your internal corporate systems, including many ERPs and CRMs. Agents can leverage popular apps, such as Google Apps, YouTube, SlideShare and can access more than 640 third party apps on the Freshworks Marketplace. Freshdesk also provides integrated mobile apps for Android and iOS, so you can take your Freshdesk anywhere you need to go.
To see a brief demonstration of Freshdesk, watch the presentation below