Consumers demand higher levels of customer service and support than ever, and they won’t hesitate to switch merchants if they’re unsatisfied with their experience. Entrepreneurs face a greater challenge than ever in retaining customers and increasing sales.
To meet this trend, entrepreneurs must optimize or implement effective customer service. Enter cloud contact center solutions. Initially, the cloud might be an afterthought for entrepreneurs lacking time or budgets for solutions that expose them to risks, hidden costs, or unnecessary complications. At first glance, the cloud might seem to fit this category. Unless quickly convinced otherwise.
What if a cloud contact center could radically improve customer experience, operations, and results? Many companies have already made this choice, and they have good reasons. According to a recent survey by Frost & Sullivan of 2,000 international IT decision-makers, 36% have already migrated their customer experience applications to the cloud, while 50% plan to do so within the next three years.
Despite increasing global adoption, some businesses still doubt the benefits of a cloud contact center. This eBook aims to debunk the myths surrounding cloud contact centers, particularly for small structures with less than 50 seats. We encourage you to read this document, which will surely answer your questions about cloud contact center solutions (CCaaS). Happy reading!