{"id":1241,"date":"2019-10-08T19:32:04","date_gmt":"2019-10-08T23:32:04","guid":{"rendered":"https:\/\/paxyl.ca\/en\/?page_id=1241"},"modified":"2020-08-20T12:13:24","modified_gmt":"2020-08-20T16:13:24","slug":"cloud-contact-centers","status":"publish","type":"page","link":"https:\/\/paxyl.ca\/en\/solutions\/cloud-contact-centers\/","title":{"rendered":"Cloud Contact Centers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1241\" class=\"elementor elementor-1241\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-59cec32 elementor-section-stretched page-header elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59cec32\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5ff4b248\" data-id=\"5ff4b248\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4cacb5cf\" data-id=\"4cacb5cf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3116aa52 elementor-widget elementor-widget-heading\" data-id=\"3116aa52\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cloud Contact Centers<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afc9dd3 elementor-widget elementor-widget-heading\" data-id=\"afc9dd3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">All-in-one contact centre solutions<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-34ca74cf\" data-id=\"34ca74cf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-75e8d5a2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"75e8d5a2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-483c2fe8\" data-id=\"483c2fe8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-700cf7ea elementor-widget elementor-widget-text-editor\" data-id=\"700cf7ea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Cloud computing is increasingly accessible to business of all sizes. Switching to cloud mode avoids investment in volatile technologies and enables a business to focus on core competencies. Cloud computing also allows businesses to benefit quickly from technology innovations, instant upgrades and proven integration with other cloud computing systems.<\/p><p>Cloud computing will continue to be a dominant force in business digital transformation. Furthermore, because the number of cloud computing solutions for contact centres is steadily growing, it is not always easy to navigate through them.<\/p><p>The Paxyl team has exceptional expertise in contact centre platforms. We can advise or assist you in your projects to transition to solutions such as:<\/p><ul><li>All-in-one contact centres<\/li><li>Quality control<\/li><li>Workforce management<\/li><li>Automated call back<\/li><li>Voice biometrics<\/li><li>Customer relationship management (CRM)<\/li><li>Surveys<\/li><li>Virtual assistant<\/li><li>Artificial intelligence<\/li><li>And more.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-8099ae9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8099ae9\" data-element_type=\"section\" id=\"pure-cloud\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3f2a0363\" data-id=\"3f2a0363\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72627467 elementor-widget elementor-widget-image\" data-id=\"72627467\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.genesys.com\/fr-fr\/platform\/purecloud\" target=\"_blank\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"251\" height=\"201\" src=\"https:\/\/paxyl.ca\/en\/wp-content\/uploads\/sites\/2\/2020\/07\/t\u00e9l\u00e9chargement.png\" class=\"attachment-medium size-medium wp-image-1766\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87f9ba5 elementor-button-info elementor-align-center elementor-widget elementor-widget-button\" data-id=\"87f9ba5\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/paxyl.ca\/en\/services\/demopaxyl\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-calendar-alt\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request your demo now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7f01d58b\" data-id=\"7f01d58b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-784a6413 elementor-widget elementor-widget-text-editor\" data-id=\"784a6413\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2><strong>Paxyl presents a unique platform for more connected and meaningful experiences<\/strong><\/h2><p>Among all-in-one contact centres solutions, one stands out particularly. The GenesysCloud solution from Genesys helps business to manage the customer journey by connecting the customer to the correct service provider at first contact, regardless of the channel used, while improving the employee service delivery experience.<\/p><h3>A system that is quickly operational for long-term benefits<\/h3><ul><li><strong>Easy to deploy, easy to use<\/strong><br \/>Its intuitive interface fast account configuration and seamless integration with existing systems. No complicated training required.<\/li><li><strong>The power of growth<br \/><\/strong>GenesysCloud offers a flexible environment that instantly adapts to meet peak demand. Respond to changing customer demands through continuous updates of features and capacities.<\/li><li><strong>Maintain a good overview of what is going on<br \/><\/strong>Interactive dashboards provide a consolidated view of customers, interactions and call centre agents across all channels and sites. Take advantage of proactive analyses and information from the contact centre.<\/li><li><strong>Manage your workforce and systems<br \/><\/strong>GenesysCloud\u2019s intuitive analyses provide you with a wealth of information, from succinct summaries to detailed and customized views. Use these tools to advance and obtain the best from each employee.<\/li><\/ul><p>Consult the Genesys website for more information on the GenesysCloud platform at <a style=\"width: 1200px;height: 100vh;overflow: auto\" href=\"https:\/\/www.genesys.com\/fr-fr\/platform\/purecloud\" target=\"_blank\" rel=\"noopener\">www.genesys.com<\/a>, or click <em><span style=\"text-decoration: underline\"><strong><span style=\"color: #000000;text-decoration: underline\"><a style=\"color: #000000;text-decoration: underline\" href=\"https:\/\/paxyl.ca\/en\/products\/cloud-contact-centers\/Genesyscloud-presentation\/\" target=\"_blank\" rel=\"noopener\">GenesysCloud tour<\/a><\/span><\/strong><\/span><\/em> to take a self-guided tour of features and functionality.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ed45ba elementor-widget elementor-widget-text-editor\" data-id=\"1ed45ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center\"><strong>To see a brief demonstration of GenesysCloud, watch the presentation below<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70412bd elementor-widget elementor-widget-video\" data-id=\"70412bd\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=IsVCnx2igUI&quot;,&quot;modestbranding&quot;:&quot;yes&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>All-in-one contact centre solutions Cloud computing is increasingly accessible to business of all sizes. Switching to cloud mode avoids investment in volatile technologies and enables a business to focus on core competencies. Cloud computing also allows businesses to benefit quickly from technology innovations, instant upgrades and proven integration with other cloud computing systems. Cloud computing [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2,"menu_order":100,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"All-in-one contact centre solutions | Paxyl Solutions","_seopress_titles_desc":"Quality control, Workforce management, Automated call back, Voice biometrics, Customer relationship management (CRM), Surveys, Virtual assistant, Artificial intelligence","_seopress_robots_index":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/paxyl.ca\/en\/wp-json\/wp\/v2\/pages\/1241"}],"collection":[{"href":"https:\/\/paxyl.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/paxyl.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/paxyl.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/paxyl.ca\/en\/wp-json\/wp\/v2\/comments?post=1241"}],"version-history":[{"count":0,"href":"https:\/\/paxyl.ca\/en\/wp-json\/wp\/v2\/pages\/1241\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/paxyl.ca\/en\/wp-json\/wp\/v2\/pages\/2"}],"wp:attachment":[{"href":"https:\/\/paxyl.ca\/en\/wp-json\/wp\/v2\/media?parent=1241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}