{"id":1028,"date":"2019-06-18T11:21:40","date_gmt":"2019-06-18T15:21:40","guid":{"rendered":"https:\/\/paxyl.ca\/?page_id=1028"},"modified":"2021-06-09T09:36:57","modified_gmt":"2021-06-09T13:36:57","slug":"cloud","status":"publish","type":"page","link":"https:\/\/paxyl.ca\/solutions\/cloud\/","title":{"rendered":"Centres de contact infonuagiques"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1028\" class=\"elementor elementor-1028\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-f9f7e60 elementor-section-stretched page-header elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f9f7e60\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-02725d8\" data-id=\"02725d8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-ad3b3f4\" data-id=\"ad3b3f4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ab6cde elementor-widget elementor-widget-heading\" data-id=\"5ab6cde\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Centres de contact infonuagiques<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fc832d elementor-widget elementor-widget-heading\" data-id=\"9fc832d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Solutions de centres de contacts tout-en-un<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0bb2200\" data-id=\"0bb2200\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-88c03ed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"88c03ed\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-83d0ea2\" data-id=\"83d0ea2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fd2f8e4 elementor-widget elementor-widget-text-editor\" data-id=\"fd2f8e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>L\u2019infonuagique est de plus en plus accessible aux entreprises de toutes tailles. Le passage en mode infonuagique \u00e9vite les investissements dans des technologies complexes et permet de se concentrer sur les activit\u00e9s cl\u00e9s. Il offre aux entreprises de b\u00e9n\u00e9ficier rapidement des innovations technologiques, des mises \u00e0 niveau instantan\u00e9es et des int\u00e9grations \u00e9prouv\u00e9es avec d\u2019autres syst\u00e8mes infonuagiques.<\/p><p>L\u2019infonuagique continuera d\u2019\u00eatre une force dominante dans les transformations num\u00e9riques des entreprises. D\u2019ailleurs, le nombre de solutions infonuagiques pour centre de contact est en croissance constante, et ce n\u2019est pas toujours facile de s\u2019y retrouver.<\/p><p>L\u2019\u00e9quipe Paxyl dispose d\u2019une expertise exceptionnelle en mati\u00e8re de plateforme de centre de contact.\u00a0 Nous pouvons vous conseiller ou vous assister dans vos projets de transformation sur des solutions tels que :<\/p><ul><li>Centre de contact tout-en-un<\/li><li>Gestion de la qualit\u00e9<\/li><li>Gestion des effectifs<\/li><li>Rappels automatis\u00e9s<\/li><li>Biom\u00e9trie vocale<\/li><li>Gestion de la relation client (CRM)<\/li><li>Sondage<\/li><li>Robot conversationnel<\/li><li>Intelligence artificielle<\/li><li>Et bien d\u2019autres.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-6cd5cbd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6cd5cbd\" data-element_type=\"section\" id=\"pure-cloud\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8168f86\" data-id=\"8168f86\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-beb54ea elementor-widget elementor-widget-image\" data-id=\"beb54ea\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.genesys.com\/fr-fr\/platform\/purecloud\" target=\"_blank\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"251\" height=\"201\" src=\"https:\/\/paxyl.ca\/wp-content\/uploads\/2020\/07\/t\u00e9l\u00e9chargement.png\" class=\"attachment-medium size-medium wp-image-2616\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10f33b3 elementor-button-info elementor-align-center elementor-widget elementor-widget-button\" data-id=\"10f33b3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/paxyl.ca\/solutions\/demopaxyl\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-calendar-alt\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo de Genesys Cloud<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f1b4639\" data-id=\"f1b4639\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4de3a60 elementor-widget elementor-widget-text-editor\" data-id=\"4de3a60\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2><strong>Paxyl vous pr\u00e9sente une plateforme unique pour des exp\u00e9riences plus connect\u00e9es et plus significatives<\/strong><\/h2><p>Parmi les plateformes infonuagique de centre de contact tout-en-un, une se distingue tout particuli\u00e8rement. La solution GenesysCloud assiste les entreprises dans la gestion du parcours client en connectant les clients au fournisseur de services appropri\u00e9 d\u00e8s le premier contact, quel que soit le canal utilis\u00e9, tout en am\u00e9liorant l&rsquo;exp\u00e9rience des employ\u00e9s pour la prestation de services.<\/p><h3>Un syst\u00e8me rapidement op\u00e9rationnel pour des avantages \u00e0 long terme<\/h3><ul><li><strong>Facile \u00e0 d\u00e9ployer, facile \u00e0 utiliser<\/strong><br \/>Son interface intuitive permet une configuration du compte rapide et une int\u00e9gration fluide avec les syst\u00e8mes existants. Aucune formation complexe requise.<\/li><li><strong>Le pouvoir de croissance<\/strong><br \/>GenesysCloud vous offre un environnement flexible qui s\u2019adapte instantan\u00e9ment pour r\u00e9pondre aux pics de demande. R\u00e9pondez aux demandes changeantes des clients gr\u00e2ce \u00e0 des mises \u00e0 jour continues des fonctionnalit\u00e9s et des capacit\u00e9s.<\/li><li><strong>Gardez une bonne vision de la situation<\/strong><br \/>Les tableaux de bord interactifs vous offrent une vue consolid\u00e9e sur les clients, les interactions et les agents du centre d\u2019appel, sur l\u2019ensemble des canaux et des sites. Tirez profit des analyses et des informations proactives du centre de contact.<\/li><li><strong>G\u00e9rez vos effectifs et vos syst\u00e8mes<\/strong><br \/>Les analyses intuitives sur GenesysCloud vous fournissent un lot d\u2019informations, allant des r\u00e9sum\u00e9s succincts aux vues d\u00e9taill\u00e9es et personnalis\u00e9es. Exploitez ces outils pour faire \u00e9voluer et tirer le meilleur de chaque employ\u00e9.<\/li><\/ul><p>Consultez le site de Genesys pour plus d&rsquo;information sur la plateforme GenesysCloud: <a style=\"width: 1200px; height: 100vh; overflow: auto;\" href=\"https:\/\/www.genesys.com\/fr-fr\/platform\/purecloud\" target=\"_blank\" rel=\"noopener\">www.genesys.com<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c78fabd elementor-widget elementor-widget-heading\" data-id=\"c78fabd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"font-size: 15px;font-style: normal;font-weight: 700;font-family: Arial, sans-serif;text-align: center\">Visionner la pr\u00e9sentation ici-bas pour une br\u00e8ve description de GenesysCloud<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32043ef elementor-widget elementor-widget-video\" data-id=\"32043ef\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=PyCxLZZN0Ds&quot;,&quot;start&quot;:&quot;0&quot;,&quot;modestbranding&quot;:&quot;yes&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Solutions de centres de contacts tout-en-un L\u2019infonuagique est de plus en plus accessible aux entreprises de toutes tailles. Le passage en mode infonuagique \u00e9vite les investissements dans des technologies complexes et permet de se concentrer sur les activit\u00e9s cl\u00e9s. Il offre aux entreprises de b\u00e9n\u00e9ficier rapidement des innovations technologiques, des mises \u00e0 niveau instantan\u00e9es et [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1013,"menu_order":1000,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Centre de contact tout-en-un infonuagique | Paxyl Solutions","_seopress_titles_desc":"Omnicanal, Gestion de la qualit\u00e9, Gestion des effectifs, Rappels automatis\u00e9s, CRM, Sondage, Robot conversationnel, Intelligence artificielle. Genesys PureCloud, Bright Pattern","_seopress_robots_index":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":null,"header-main-stick-meta":"","header-below-stick-meta":null,"astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/pages\/1028"}],"collection":[{"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/comments?post=1028"}],"version-history":[{"count":0,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/pages\/1028\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/pages\/1013"}],"wp:attachment":[{"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/media?parent=1028"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}