{"id":2680,"date":"2020-08-03T13:57:12","date_gmt":"2020-08-03T17:57:12","guid":{"rendered":"https:\/\/paxyl.ca\/?p=2680"},"modified":"2022-05-17T10:08:54","modified_gmt":"2022-05-17T14:08:54","slug":"nous-recrutons-specialiste-centre-de-contacts-clients-genesys","status":"publish","type":"post","link":"https:\/\/paxyl.ca\/nous-recrutons-specialiste-centre-de-contacts-clients-genesys\/","title":{"rendered":"Nous recrutons &#8211; Sp\u00e9cialiste Centre de Contacts Clients Genesys"},"content":{"rendered":"<p><strong>Paxyl est \u00e0 la recherche d&rsquo;un(e) sp\u00e9cialiste Centre de Contacts Clients Genesys.<\/strong><\/p>\n<p>Paxyl offre une gamme compl\u00e8te de services essentiels \u00e0 l\u2019impl\u00e9mentation et \u00e0 la gestion de solutions de centre de contacts. L\u2019implication dans un grand nombre de projets de remplacement et de mise \u00e0 jour, a permis de d\u00e9velopper une expertise peu commune, en particulier sur les enjeux et les d\u00e9fis que pose ce type de projet, ainsi que les solutions possibles. Paxyl se d\u00e9marque par ses relations privil\u00e9gi\u00e9es et de confiance avec ses partenaires, clients et employ\u00e9s.<\/p>\n<p>Paxyl recherche un sp\u00e9cialiste CCC Genesys Engage et\/ou Cloud qui se joindra \u00e0 notre \u00e9quipe d\u2019experts afin d\u2019intervenir sur des mandats et projets, \u00e0 titre d\u2019architecte, de conseiller strat\u00e9gique ou encore de concepteur \/ int\u00e9grateur.<\/p>\n<p>Responsabilit\u00e9s\u00a0:<\/p>\n<ul>\n<li>Accompagner ou guider les clients dans la conception et\/ou la r\u00e9alisation de leur plan strat\u00e9gique d\u2019exp\u00e9rience clients ;<\/li>\n<li>Concevoir et r\u00e9aliser les processus d&rsquo;affaires CCC selon les besoins clients\u00a0;<\/li>\n<li>Concevoir les architectures logicielles appropri\u00e9es\u00a0;<\/li>\n<li>Concevoir et r\u00e9aliser la configuration des logiciels de centre de contact ;<\/li>\n<li>S\u2019assurer de l\u2019am\u00e9lioration continue (upgrade, optimisation et nouvelles fonctionnalit\u00e9s) chez nos clients, tout en consid\u00e9rant l&rsquo;impact dans les diff\u00e9rents domaines d&rsquo;affaires\u00a0;<\/li>\n<li>S\u2019assurer de l\u2019assurance qualit\u00e9 de nos projets et d\u00e9ploiement ;<\/li>\n<li>Effectuer le d\u00e9veloppement de composantes permettant l\u2019int\u00e9gration entre la solution Genesys et les syst\u00e8mes m\u00e9tiers des clients ou supporter leurs \u00e9quipes de d\u00e9veloppement utilisant les API de Genesys\u00a0;<\/li>\n<li>\u00c9laborer les recommandations pour les projets d&rsquo;envergure \u00e0 int\u00e9grer au progiciel ;<\/li>\n<li>Assurer une vigie de l&rsquo;\u00e9volution des progiciels ou de produits compatibles avec nos solutions CCC afin d&rsquo;influencer les d\u00e9cisions du domaine d&rsquo;affaires ;<\/li>\n<li>Supporter et accompagner les clients dans toutes les phases de livraison du projet\u00a0;<\/li>\n<li>Offrir un support technique aux utilisateurs de nos solutions ;<\/li>\n<li>Produire les diff\u00e9rentes documentations selon le r\u00f4le jou\u00e9 au sein des projets\u00a0;<\/li>\n<li>Cr\u00e9er les plans de formation et les dispenser aux clients et utilisateurs.<\/li>\n<\/ul>\n<p>Comp\u00e9tences\u00a0:<\/p>\n<ul>\n<li>Excellente ma\u00eetrise des solutions de Genesys (Engage et Cloud) ou d\u2019un autre syst\u00e8me CCC<\/li>\n<li>Minimum 5 ann\u00e9es d\u2019exp\u00e9rience dans un environnement CCC<\/li>\n<li>Connaissance des environnements Cloud<\/li>\n<li>Solides comp\u00e9tences analytiques et en r\u00e9solution de probl\u00e8mes<\/li>\n<li>Solides comp\u00e9tences en communication et relation interpersonnelle<\/li>\n<li>Bonne compr\u00e9hension des architectures Web &#8211; Atout<\/li>\n<li>Connaissance de langages de programmation (JavaScript, Python ou Ruby) &#8211; Atout<\/li>\n<\/ul>\n<p>Pour postuler ou pour toute question, contactez Ang\u00e9lique Lebailly, Responsable RH et communications, <a href=\"mailto:Angelique_Lebailly@paxyl.ca\">Angelique_Lebailly@paxyl.ca<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Paxyl est \u00e0 la recherche d&rsquo;un(e) sp\u00e9cialiste Centre de Contacts Clients Genesys. Paxyl offre une gamme compl\u00e8te de services essentiels \u00e0 l\u2019impl\u00e9mentation et \u00e0 la gestion de solutions de centre de contacts. L\u2019implication dans un grand nombre de projets de remplacement et de mise \u00e0 jour, a permis de d\u00e9velopper une expertise peu commune, en [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":4129,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"none","_seopress_titles_title":"Paxyl est \u00e0 la recherche d&#039;un sp\u00e9cialiste Centre de Contacts Clients Genesys.","_seopress_titles_desc":" %%post_excerpt%%","_seopress_robots_index":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":null,"header-main-stick-meta":"","header-below-stick-meta":null,"astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[8,19],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/posts\/2680"}],"collection":[{"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/comments?post=2680"}],"version-history":[{"count":1,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/posts\/2680\/revisions"}],"predecessor-version":[{"id":5255,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/posts\/2680\/revisions\/5255"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/media\/4129"}],"wp:attachment":[{"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/media?parent=2680"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/categories?post=2680"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/tags?post=2680"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}