{"id":5122,"date":"2021-11-01T15:38:31","date_gmt":"2021-11-01T19:38:31","guid":{"rendered":"https:\/\/paxyl.ca\/?p=5122"},"modified":"2022-05-17T10:08:53","modified_gmt":"2022-05-17T14:08:53","slug":"nouvelle-version-du-clavardage-web-de-genesys","status":"publish","type":"post","link":"https:\/\/paxyl.ca\/nouvelle-version-du-clavardage-web-de-genesys\/","title":{"rendered":"Nouvelle version du clavardage Web de Genesys"},"content":{"rendered":"<p><em><strong>Une nouvelle version du clavardage Web est disponible permettant la persistance des conversation (pr\u00e9c\u00e9demment uniquement le temps de la session).<\/strong><\/em><\/p>\n<p>Cette nouvelle version appel\u00e9e Web Messaging permet la gestion de communication asynchrone avec une dur\u00e9e de vie maximum 72h apr\u00e8s le dernier message client. Cela signifie que le client peut quitter le site Web et la session de clavardage puis visiter \u00e0 nouveau le lendemain et reprendre la m\u00eame conversation. Cela permet de g\u00e9rer de nombreux cas d\u2019utilisation o\u00f9 un suivi est n\u00e9cessaire.<\/p>\n<p>Le visuel de la fen\u00eatre de clavardage peut maintenant \u00eatre personnalis\u00e9e directement depuis la console administrateur de Genesys CX Cloud ainsi que le comportement d\u2019affichage.<\/p>\n<p>Ceci \u00e9tant dit, cette version ne permet plus de capter des donn\u00e9es avant de d\u00e9clencher la session de clavardage comme c\u2019\u00e9tait le cas avec le formulaire (devrait \u00eatre possible \u00e0 nouveau en d\u00e9but 2022).<\/p>\n<p>Cette nouvelle version permet aussi d\u2019int\u00e9grer facilement la collecte des informations du parcours client sur le site web en activant la fonctionnalit\u00e9 de predictiv engagement (GC3).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Une nouvelle version du clavardage Web est disponible permettant la persistance des conversation (pr\u00e9c\u00e9demment uniquement le temps de la session). Cette nouvelle version appel\u00e9e Web Messaging permet la gestion de communication asynchrone avec une dur\u00e9e de vie maximum 72h apr\u00e8s le dernier message client. Cela signifie que le client peut quitter le site Web et [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":5125,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":null,"header-main-stick-meta":"","header-below-stick-meta":null,"astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[15,19],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/posts\/5122"}],"collection":[{"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/comments?post=5122"}],"version-history":[{"count":2,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/posts\/5122\/revisions"}],"predecessor-version":[{"id":5129,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/posts\/5122\/revisions\/5129"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/media\/5125"}],"wp:attachment":[{"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/media?parent=5122"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/categories?post=5122"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/paxyl.ca\/wp-json\/wp\/v2\/tags?post=5122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}