For outstanding customer service

Paxyl : Your strategic partner for omnichannel customer contact centres

How can we help you ?

Whether your challenges are technological, operational or financial, we have the expertise to help you

Industry Expert

  • Trends and best practicess
  • Analysis of the current environment
  • Vision and strategic plan

Customer Satisfaction

  • Survey solutions
  • Analysis of the customer journey
  • Improvement strategy

Advanced Solution

  • Delivery of turnkey solution
  • Technological upgrade
  • Environment optimization

Specialized Expertise

  • Strategic Adviser
  • Business Analyst
  • Project Management
  • Technical Adviser

Employee Satisfaction

  • Productivity tools
  • Change management
  • Customized training

Operational Assistance

  • Technical support
  • Operational assistance
  • Outsourcing

Why choose Paxyl ?

Our involvement in a large number of replacement and update projects has enabled us to develop exceptional expertise, particularly with the issues and challenges posed by this type of project, as well as possible solutions.

Paxyl’s dynamic team will introduce you to all potential solutions for your company, with complete impartiality. This will allow you to choose the best solution for you and your team with complete objectivity.

You can place your trust in one of the largest groups of experienced contact centre experts. You can rest assured that both the cumulative expertise of our individual specialists, and that of the whole team, will contribute to your project as needed.

Regardless of the size or type of business, Paxyl can offer you a solution that is 100% customized. Do you have specific requirements or needs? Talk to the experts at Paxyl, who will be happy to meet your requirements.

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What our customers are saying

Paxyl is a company that is always easy to deal with. Their expertise is exceptional and they are very knowledgeable about contact centres and their issues. They take the time to listen and understand the needs of their customers. They respond quickly and easily to their customers’ requests. They are excellent allies, particularly when it is a matter of implementing the best possible solution to meet the requirements.

Marylin Troy

Responsable d’équipe, Ingénierie d’infrastructure technologique

I have trusted Paxyl Solutions for a number of years and they have always exceeded my expectations. Their work in analysis and architecture is thorough and of the highest quality, the execution is expert, and the results are enduring. I can always count on Jean-François and his team to put the foundations of our contact centres in order

Rémi Lafrance

Directeur Exécutif Technologies de l'information et Systèmes de Transport Intelligent

In 2012, Desjardins undertook an ambitious program to implement an innovative and flexible platform to improve the member-customer experience across its contact centers. To execute this program Desjardins needed partners with a culture of quality, commitment and perseverance to address the numerous challenges of such a project. Paxyl was one partner that exceeded our expectations, its resources having played a key role in the achievement of this project, which ended successfully in October 2016. Moreover, the project was selected as a finalist for the 2017 Octas in the Business Solutions category.

Diane Charbonneau

Directrice principale, Technologies et Centre de services partagés chez Mouvement Desjardins

Paxyl's extensive experience in managing large-scale CCC projects, combined with the expertise and comprehensive knowledge of its technical experts, are the main reasons why Paxyl has been the partner of choice for Vidéotron for more than 10 years. From the initial implementation of chat/email, to the opening of new CCC sites and the addition of Genesys functionalities in a number of departments, all projects Paxyl has participated in have been successful. The strong support of its various experts has facilitated an increased and continual transfer of knowledge to our internal team of professionals and thus enabled the growth of CCC knowledge.

Martin Marois

Gestionnaire Principal - Technologies CCC, Informatique - Solutions Centres Contacts Clients chez Vidéotron

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