For outstanding customer service

Paxyl : Your strategic partner for omnichannel customer contact centres

How can we help you ?

Whether your challenges are technological, operational or financial, we have the expertise to help you

Industry Expert

Customer Satisfaction

Advanced Solution

Specialized Expertise

Employee Satisfaction

Operational Assistance

Why choose Paxyl ?

Our involvement in a large number of replacement and update projects has enabled us to develop exceptional expertise, particularly with the issues and challenges posed by this type of project, as well as possible solutions.

Paxyl’s dynamic team will introduce you to all potential solutions for your company, with complete impartiality. This will allow you to choose the best solution for you and your team with complete objectivity.

You can place your trust in one of the largest groups of experienced contact centre experts. You can rest assured that both the cumulative expertise of our individual specialists, and that of the whole team, will contribute to your project as needed.

Regardless of the size or type of business, Paxyl can offer you a solution that is 100% customized. Do you have specific requirements or needs? Talk to the experts at Paxyl, who will be happy to meet your requirements.

Completed projects
Agents deployed
Hours of consulting services

What our customers are saying

Sophie Forget

Paxyl has been an effective business partner in assisting us in choosing a Contact Center solution. They have guided us very well and helped to identify our needs. The team's structure, rigor and analytical mindset allowed us to implement a system that meets our needs in a short time. Thanks to the whole team.

Sophie Forget

Executive Director

Jessica Vinet

A huge thank you to the members of the Paxyl team for their invaluable collaboration throughout the transition to our new telephony platform.

The team ensured they met all of our expectations and answered all our questions about the project.

Their flexibility and availability greatly helped the success of this change in our company. It was a great experience.

Jessica Vinet

Executive assistant

Marylin Troy

Paxyl is a company that is always easy to deal with. Their expertise is exceptional and they are very knowledgeable about contact centers and their issues. They take the time to listen and understand the needs of their customers. They respond quickly and easily to their customers’ requests. They are excellent allies, particularly when it is a matter of implementing the best possible solution to meet the requirements.

Marylin Troy

Team Leader, Technology Infrastructure Engineering

Rémi Lafrance

I have trusted Paxyl Solutions for a number of years and they have always exceeded my expectations. Their work in analysis and architecture is thorough and of the highest quality, the execution is expert, and the results are enduring. I can always count on Jean-François and his team to put the foundations of our contact centres in order

Rémi Lafrance

Executive Director, Information Technology and Intelligent Transport Systems

Diane Charbonneau

In 2012, Desjardins undertook an ambitious program to implement an innovative and flexible platform to improve the member-customer experience across its contact centers. To execute this program Desjardins needed partners with a culture of quality, commitment, and perseverance to address the numerous challenges of such a project. Paxyl was one partner that exceeded our expectations, its resources have played a key role in the achievement of this project, which ended successfully in October 2016. Moreover, the project was selected as a finalist for the 2017 Octas in the Business Solutions category.

Diane Charbonneau

Senior Director, Technologies and Shared Services Centre

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