Service Paxyl
Paxyl provides a team of experts to set up your customer contact center solution
Genesys Cloud
With the Genesys Cloud CX solutions, you can offer your customers exceptional service with ease
Automatisation AI
Use virtual assistants to provide optimal customer service and increase your customers’ autonomy
Service Conseil
Paxyl’s experts can help you to define your evolution strategy and improve the customer experience
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How can we help you ?

We offer a full range of services and solutions needed to set up and manage your contact center.

We have the solutions adapted to your business

Contact center


Unified communications

Voice service

Virtual assistants

Find out how our customers are improving their customer service with our solutions

We offer a full range of services

Strategic Advice

Implementation and evolution

Support and operations

Integration with business systems

They trust us

Sophie Forget

Sophie Forget

Executive Director

Paxyl has been an effective business partner in assisting us in choosing a Contact Center solution. They have guided us very well and helped to identify our needs. The team's structure, rigor and analytical mindset allowed us to implement a system that meets our needs in a short time. Thanks to the whole team.

Jessica Vinet

Jessica Vinet

Executive assistant

A huge thank you to the members of the Paxyl team for their invaluable collaboration throughout the transition to our new telephony platform.

The team ensured they met all of our expectations and answered all our questions about the project.

Their flexibility and availability greatly helped the success of this change in our company. It was a great experience.

Marylin Troy

Marylin Troy

Team Leader, Technology Infrastructure Engineering

Paxyl is a company that is always easy to deal with. Their expertise is exceptional and they are very knowledgeable about contact centers and their issues. They take the time to listen and understand the needs of their customers. They respond quickly and easily to their customers’ requests. They are excellent allies, particularly when it is a matter of implementing the best possible solution to meet the requirements.

Rémi Lafrance

Rémi Lafrance

Executive Director, Information Technology and Intelligent Transport Systems

I have trusted Paxyl Solutions for a number of years and they have always exceeded my expectations. Their work in analysis and architecture is thorough and of the highest quality, the execution is expert, and the results are enduring. I can always count on Jean-François and his team to put the foundations of our contact centres in order

Diane Charbonneau

Diane Charbonneau

Senior Director, Technologies and Shared Services Centre

In 2012, Desjardins undertook an ambitious program to implement an innovative and flexible platform to improve the member-customer experience across its contact centers. To execute this program Desjardins needed partners with a culture of quality, commitment, and perseverance to address the numerous challenges of such a project. Paxyl was one partner that exceeded our expectations, its resources have played a key role in the achievement of this project, which ended successfully in October 2016. Moreover, the project was selected as a finalist for the 2017 Octas in the Business Solutions category.

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Who are we?

Founded in 2003 by call center technology enthusiasts, Paxyl Solutions is today a leader in the field of customer contact centers.Our team of experts is dedicated to helping organizations improve their customer service.
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