Explore our innovative solutions

Advanced CCaaS solutions using the latest artificial intelligence technologies and strategic expertise to transform the customer experience and boost your contact centre’s efficiency.

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Paxyl Solutions

Contact Center

Modernize your contact centre with our CCaaS solutions

The most advanced CCaaS (Contact Center as a Service) solutions on the market to help you enhance communication, improve operational efficiency, and deliver exceptional customer experiences. At Paxyl, we offer customized solutions tailored to your specific needs—whether you’re looking to modernize your contact centre or optimize your processes.

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Our Partners

Artifical Intelligence

Boost efficiency with our AI-powered CCaaS solutions, transforming both Customer and employee experiences

Paxyl’s artificial intelligence solutions are revolutionizing customer and employee experiences.

Equipped with advanced features such as virtual assistants, predictive analytics, and advanced conversational analysis, our solutions enhance your organization’s operational efficiency.

Customer experience personalization

Create unique interactions by tailoring responses and recommendations to each customer’s needs and preferences.

Conversational AI

Automate customer interactions with AI-powered conversational bots (chatbots, Voicebot) using Generative AI (GenAI) for real time, personalized responses.

Advanced Data Analytics

Analyze customer behaviour to deliver personalized recommendations and anticipate their needs.

Agent performance optimization

Enhance user efficiency and productivity by reducing repetitive workload.

Automation

Automate repetitive tasks, such as conversation summarization, allowing agents to focus on more complex interactions.

Virtual Assistant

Provide instant support to customers while assisting agents with automated responses, real-time suggestions, and contextual guidance—boosting both productivity and efficiency.

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SIP Telephony

Flexible and affordable SIP telephony solutions

Paxyl’s SIP telephony services, in partnership with Telnyx and Twilio, offer global coverage that is both flexible and cost-effective. These services integrate seamlessly with CCaaS solutions as well as administrative phone systems like Microsoft Teams, ensuring smooth and efficient communication.

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They Trust Us

    Paxyl has been an effective business partner in assisting us in choosing a Contact Center solution. They have guided us very well and helped to identify our needs. The team's structure, rigor and analytical mindset…

    Sophie Forget

    Executive Director

    A huge thank you to the members of the Paxyl team for their invaluable collaboration throughout the transition to our new telephony platform. The team ensured they met all of our expectations and answered all…

    Jessica Vinet

    Executive assistant

    Paxyl is a company that is always easy to deal with. Their expertise is exceptional and they are very knowledgeable about contact centers and their issues. They take the time to listen and understand the…

    Marylin Troy

    Team Leader, Technology Infrastructure Engineering

    I have trusted Paxyl Solutions for a number of years and they have always exceeded my expectations. Their work in analysis and architecture is thorough and of the highest quality, the execution is expert, and…

    Rémi Lafrance

    Executive Director, Information Technology and Intelligent Transport Systems

    In 2012, Desjardins undertook an ambitious program to implement an innovative and flexible platform to improve the member-customer experience across its contact centers. To execute this program Desjardins needed partners with a culture of quality,…

    Diane Charbonneau

    Senior Director, Technologies and Shared Services Centre

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